License – Is Corewood Homecare a licensed agency?
Yes, Corewood Homecare, is a licensed Residential Service Agency regulated by the Maryland Department of Mental Health and Hygiene.
Our Difference – What makes Corewood Homecare different from other home care companies?
Corewood Homecare is a privately and locally owned agency. Owner and founder, Mary O'Donoghue, is a native Marylander who started this agency with the mission and goal of supporting local communities throughout the state of Maryland. Unlike many franchises, we are able to serve clients in many different locales and we can go the extra mile by breaking the mould to ensure that you or loved one is getting the care they need.
Insurance and Bonding – Are your caregivers insured and bonded?
Absolutely! Our caregivers are insured and bonded, which protects your family against any liability for theft or damage. Additionallt, if your caregiver is ever injured while working in your home, he or she is covered by worker’s compensation insurance which takes the stress and responsibility off of you.
Conflicts – How does Corewood Homecare handle conflicts or client complaints?
We are committed to handling any conflict or complaint immediately. We ask that you give us your feedback as to our service. We strive to be the best we can be and deliver the care and support you want and deserve. Any grievance or complaint, please let us know so we can resolve it that day or as soon as possible.
Emergencies and After hours – Will I be able to reach a caregiver after hours or in an emergency? How can I contact someone after hours?
Yes! We provide care to clients 24 hours a day, 7 days a week, 365 days a year. A care coordinator is always on call to assist you or your loved one. Please give us a call, we are here to help you.